FullSizeDoll Help Center

Find the right answer before you place an order, while your doll is being made, during delivery, or after it arrives. This help center brings together FullSizeDoll’s product guides, payment information, production and shipping details, delivery protection, care instructions, privacy information, and after-sales policies.

Use the help search box to enter a short question, order topic, or keyword such as custom order, payment, production time, shipping, damaged package, doll cleaning, or return. If the available guide does not resolve your question, our support team can review your situation privately.

For order-specific help, have the email address used at checkout and your order number ready. Never send a complete card number, CVV, bank password, or one-time verification code to customer service.

What Do You Need Help With?

Choosing the Right Doll

Not sure where to begin? Our sex doll buying guide and frequently asked questions explain the main decisions involved in choosing a doll, including size, material, body style, storage, handling, and features.

This is the best starting point if you are comparing TPE and silicone, deciding whether a full-size doll is practical for your space, or preparing for your first purchase. Product specifications and available options can vary by model and manufacturer, so check the product page before ordering and ask our team if a detail is important to you.

Start here: Read the Sex Doll Buying Guide & FAQ

Planning a Custom Sex Doll

A custom order can include choices for the body, head, skin tone, eyes, wig, makeup, implanted hair, skeleton, standing feet, articulated fingers, heating, voice, AI, or other supported functions. Availability depends on the selected model and factory.

The custom sex doll guide explains how to prepare your configuration, which details should be confirmed before production, and why approved changes may add cost or extend the production schedule. It is useful for standard customization as well as more complex projects.

Do not send sensitive reference photos through an unverified account or unofficial payment channel. Contact FullSizeDoll first so the customization team can explain the appropriate submission process.

Plan your order: Read the Custom Sex Dolls Guide

Payments and Checkout

FullSizeDoll supports several payment methods, subject to availability by country, currency, order value, and payment-provider approval. Supported cards and payment channels, currency conversion, payment verification, failed-payment troubleshooting, and payment privacy are explained on our dedicated payment page.

PayPal payments may require an official payment link. Any link should come from a FullSizeDoll domain email or your website account. FullSizeDoll does not request payment to a private personal account and will never ask for your full card password, CVV, or bank verification code.

Payment questions: View FullSizeDoll Payment Methods

Deposit and Remaining-Balance Help

Eligible orders may offer FullSizeDoll’s internal percentage-based payment arrangement, commonly presented as a 30% deposit followed by a 70% balance. This arrangement is not a loan, does not create a credit line, and does not require a credit check. It has two payment stages rather than monthly installments.

The first payment secures the eligible order and allows production to begin after the configuration is confirmed. The remaining balance must be paid before packaging and shipment. Some overseas warehouse items, special products, or fully customized configurations may require full payment instead.

Understand the payment plan: Read About the 30%/70% Payment Plan

Production, Inspection, and International Shipping

For non-replica TPE and silicone custom dolls, production commonly takes about 15 business days after the required deposit and configuration confirmation. Extra functions may add time, and complex customization, factory scheduling, quality-control rework, holidays, or other operational conditions can affect the estimate.

Before a China-shipped custom order leaves the factory, FullSizeDoll provides factory photos for customer review. After approval and receipt of the required remaining balance, the order proceeds to private packaging and carrier handover. Overseas warehouse stock normally follows a shorter handling process.

The production and shipping guide covers production stages, configuration changes, inspection points, customer approval, estimated delivery by region, discreet packaging, adult signature, tracking updates, customs, and potential delays.

Follow the process: Read Production & Shipping Information

Order Status and Tracking

A dedicated order-tracking page is planned but is not yet available. Until it is added, check your customer account and order emails for production or shipment updates. For a China-shipped custom order, tracking is normally requested after factory inspection has been approved and the remaining balance has been paid.

International shipping may initially display a specialist logistics reference and later change to a local last-mile tracking number after customs clearance. A number change does not necessarily indicate a problem. If tracking has not updated for seven business days outside a known delay or force-majeure event, contact the FullSizeDoll support team with your order number.

Shipping Protection and Delivery Problems

Orders purchased from FullSizeDoll receive FullSizeDoll after-sales protection from confirmed payment through completion of delivery, subject to the applicable conditions and evidence requirements. Depending on the verified situation, assistance may cover loss in transit, qualifying delivery non-receipt, transportation damage, an incorrect item, missing accessories, or serious avoidable delay.

Inspect the outer carton before opening it. Keep the shipping label visible and record the unopened package, signing, unboxing, and the full product. Visible damage, an incorrect item, or missing accessories should be reported within the stated deadline—normally 48 hours for these delivery issues. Do not use the product before completing the inspection if you may need to make a claim.

Delivery issue: Review FullSizeDoll Shipping Protection

Doll Care and Cleaning

Correct cleaning, drying, powdering, storage, lifting, and joint handling help protect the doll’s surface and internal structure. TPE and silicone require different care, and electronic, heating, voice, or AI components must be kept away from water unless their specific instructions state otherwise.

Use products that are compatible with the doll’s material. Avoid guessing with strong solvents, oils, dyes, or heat. Before cleaning a stain or repairing a surface issue, identify the material and check the recommended method.

Protect your doll: Read the Doll Care and Cleaning Guide

Cancellations, Returns, Replacements, and Refunds

Sex dolls are intimate and frequently customized products, so cancellation and return eligibility depends on the order stage, configuration, hygiene seal, product condition, and reason for the request. A custom order that has entered production is generally not cancellable. Opened, used, cleaned, altered, or hygiene-seal-broken products are generally not returnable.

If FullSizeDoll sent the wrong item, a shipment arrived with serious damage, or a major manufacturing defect is discovered, contact us within the applicable reporting period and retain all packaging and evidence. Do not ship a product to a factory, warehouse, or address found online. A return must receive written authorization and a designated return address first.

Before requesting a return: Read the Cancellations & Returns Policy

Privacy, Personal Data, and Discreet Service

FullSizeDoll uses discreet outer packaging without sensitive product names. However, private packaging does not make an international order anonymous: payment providers, warehouses, carriers, and customs services may still require the information needed to process payment, ship the parcel, clear customs, and obtain an adult signature.

Custom projects may require measurements or reference images. These materials should only be collected when necessary for the requested order and handled under the applicable privacy terms. FullSizeDoll does not store complete card information.

Data questions: Read the FullSizeDoll Privacy Policy

Get Faster Help With an Existing Order

Before contacting support, prepare the information relevant to your request:

• the email address used for the order;
• your FullSizeDoll order number;
• the product or model name;
• a short explanation of the issue and the result you need;
• screenshots of payment or tracking status when relevant;
• photos of the unopened carton, shipping label, packaging, accessories, and product for delivery issues;
• a complete unboxing video for damage, incorrect-item, or missing-item reports;
• any carrier report or case number already issued.

Only provide information needed for the case. Do not include complete card numbers, CVV codes, account passwords, or one-time codes. Large image or video files may need to be submitted using the method provided by the support team.

Common FullSizeDoll Help Questions

Where should a first-time buyer start?

Begin with the Sex Doll Buying Guide & FAQ. It explains the major choices before purchase. If you are still uncertain about weight, material, storage, or optional features, contact the team before placing the order.

How do I confirm the options for a custom order?

Review the product options and the Custom Sex Dolls Guide, then confirm every required detail with the customization team. Production time begins after the required initial payment and order configuration are confirmed.

Can I pay a deposit instead of the full amount?

Eligible products can display FullSizeDoll’s percentage-based payment option. The common 30%/70% arrangement has two payment points and is not financing or a monthly loan. Check the payment-plan terms for eligibility and exceptions.

How long does a custom doll take to produce?

Non-replica TPE and silicone custom dolls commonly require about 15 business days. Added functions can extend production, and complex or replica work may follow a different estimate. The confirmed schedule for your order takes priority over a general estimate.

When will I receive factory photos?

Factory photos are provided after production and inspection for applicable China-shipped custom orders. Customers should review them promptly. The required balance must be paid before the doll is packaged and released for shipment.

How can I track my order?

Use your account and order emails for current updates. The dedicated /track-order/ feature is planned for a future release and is not yet active. If you need help locating an update, contact us with your order number.

What should I do when the package arrives?

Inspect the carton before opening it, keep the label visible, and record a complete unboxing. Check the doll and accessories before use. Report visible transportation damage, an incorrect item, or missing accessories promptly under the shipping protection procedure.

Can a sex doll be returned after it is opened?

Normally, no. Sex dolls are intimate products, and customized, opened, used, cleaned, or hygiene-seal-broken items generally cannot be returned. Verified damage, an incorrect item, or a major defect follows a separate review process described in the returns policy.

Is my order shipped discreetly?

Yes. FullSizeDoll uses outer packaging without sensitive product descriptions. Necessary recipient, customs, payment, and adult-signature information may still be shared with the service providers involved in completing the order.

How do I contact a real support person?

Use the FullSizeDoll Contact Us page to reach the appropriate team. Include your order number for an existing order and choose the channel that fits the issue. Urgent delivery or damage cases should include evidence and be reported within the applicable deadline.

Still Need Help?

If you cannot find the answer through the search box or the guides above, send us a concise description of what you need. We can help with product selection, custom configurations, payment questions, production updates, delivery concerns, and eligible after-sales requests.

For an existing order, include your order number and checkout email so we can locate it without unnecessary back-and-forth.

Contact Our Team