Contact FullSizeDoll

Tell us what you need, include the details that help us identify your request, and our team will direct it to the right person.

FullSizeDoll provides private, multilingual customer support before and after purchase. You can contact us by email, live chat, WhatsApp, Telegram, WeChat or phone. Our team is based in Dongguan, Guangdong, China.

For the fastest help with an existing order, keep your order number and the email address used at checkout ready. Please do not send passwords, verification codes or complete card details.

Choose the Right FullSizeDoll Email

Using the most relevant address helps us route your message without unnecessary transfers.

General Customer Support

support@fullsizedoll.com

Use this address for general questions about FullSizeDoll, your customer account, the website or a request when you are unsure which team should handle it.

Custom Order Support

custom@fullsizedoll.com

Use this address when your request concerns a custom order or information that must be reviewed by our customization team.

Service Assistance

server@fullsizedoll.com

Use this address for general service coordination and assistance that does not clearly belong to the customization or after-sales team.

After-Sales Support

after-sales@fullsizedoll.com

Use this address for a delivered order, an after-sales case or evidence that needs to be reviewed after purchase. Include your order number and supporting photographs or video whenever relevant.

Business Cooperation

cooperation@fullsizedoll.com

Use this address for formal business, brand or commercial cooperation. Please include your company or project name, website, country and a concise proposal.

You only need to contact one appropriate address. Sending the same case to every inbox can create duplicate records and slow down review.

Live Chat and Messaging

For a direct conversation, use the live chat on FullSizeDoll or one of the official channels below:

• WhatsApp: +86 159 8918 7391
• Telegram: +86 159 8918 7391
• WeChat: 08615989187391
• Phone: +86 159 8918 7391

Our messaging channels can receive messages at any time. Live agents work on a six-day service schedule, and weekend staffing may be unavailable. Messages received outside staffed hours are retained and reviewed on the next working day.

Complex requests may be transferred from live chat to email so that evidence and decisions can be recorded properly.

Expected Response Times

We aim to answer live-chat enquiries promptly while an agent is available. An immediate chat response means that we have received your question; it does not always mean that a production, warehouse, carrier or after-sales investigation can be completed during the same conversation.

For urgent logistics concerns, delivery damage and business or brand cooperation, FullSizeDoll normally provides an initial response within three working days after receiving enough information to open the case. An initial response may confirm receipt, request missing evidence or explain the next review step.

Cases involving a factory, warehouse, payment provider or carrier can take longer to resolve. We will update you when material information becomes available.

What to Include in Your Message

Complete information helps us identify the order and reduces follow-up questions. The contact form should include:

• Your name.
• Your email address.
• Your country or region.
• The type of enquiry.
• Your order number, if you have already ordered.
• A clear subject line.
• A concise description of what happened and what assistance you need.
• Relevant photographs or video attachments.

If your request concerns an order, use the same email address used at checkout whenever possible. Include the product or model name, important dates and any tracking number related to the request.

For delivery or condition concerns, keep the original packaging until our team has reviewed the case. Photograph the shipping carton, label, complete product and affected area. If an opening video is required, keep it continuous and show the sealed package. If a large file cannot be attached, ask the appropriate support team for a secure submission method.

Privacy and Payment Safety

FullSizeDoll handles customer enquiries as private service communications. Only provide information that is necessary to identify your account, order or request.

Our team will never ask you to send:

• Your complete card number.
• Your card or online-banking password.
• Your complete CVV security code.
• An SMS, 3D Secure or one-time verification code.
• Login credentials for your email or FullSizeDoll account.

Do not make payment to a personal account or through an unverified link sent by an unknown contact. Official payment requests are delivered through a FullSizeDoll account, a FullSizeDoll domain email or a verified payment link associated with your order. Read our Payment Methods and 30%/70% Payment Plan pages for the applicable payment rules.

Order emails and support records are written discreetly and do not need to place sensitive product wording in a subject line. You may use a neutral subject such as “Order Support — Order Number” when contacting us.

Office and Warehouse Information

FullSizeDoll operates from Dongguan, Guangdong, China. We do not publish the detailed office address or overseas warehouse addresses on this page.

Our German and North American warehouses are logistics facilities, not public customer-service locations. Do not visit a warehouse, arrange a pickup or return a product to any warehouse or factory without prior written authorization from FullSizeDoll.

An unauthorized return may be refused, delayed or sent to the wrong facility. Approved returns receive a designated address and instructions based on the original shipping warehouse, product condition and case assessment. Review our Returns and Cancellations Policy before sending any item.

Useful Support Information

The following pages may answer time-sensitive questions before you contact us:

• Help Center
• Production and Shipping
• Shipping Protection
• Payment Methods
• 30%/70% Payment Plan
• Returns and Cancellations
• About FullSizeDoll

These pages explain the general policy. If your situation is different, contact us with your order information so that the team can assess the actual case.

Frequently Asked Questions

Which email should I use?

Use support@fullsizedoll.com if you are unsure. Use custom@fullsizedoll.com for custom-order matters, after-sales@fullsizedoll.com for post-delivery cases and cooperation@fullsizedoll.com for formal business cooperation.

Can I contact FullSizeDoll in a language other than English?

Yes. Our support coverage includes English, Russian, Japanese, Spanish, Thai, Traditional Chinese, Malay and French. Availability can vary by shift, so some languages may require a written reply rather than immediate live chat.

When should I expect an email response?

Straightforward enquiries are answered as soon as possible. Urgent logistics, delivery-damage and cooperation requests normally receive an initial response within three working days after sufficient information has been received.

What should I send for an existing order?

Provide your order number, checkout email, country, a concise description and any relevant tracking details, photographs or video. Never send passwords, complete card details, CVV or verification codes.

Can I pay through WhatsApp, Telegram or WeChat?

Do not pay a private account. Messaging may be used for communication, but payment must be completed through your FullSizeDoll account, an official FullSizeDoll domain email or a verified payment link associated with your order.

Can I visit or return an item to a warehouse?

Not without prior written authorization. Warehouse addresses are not public service locations, and every approved return or pickup requires case-specific instructions.

Send Us a Message

Use the contact form with the details listed above, or choose the official channel that best fits your request. A clear subject, one contact thread and complete supporting information help us respond efficiently while protecting your privacy.

Contact Our Team